Active listening and questioning

What you'll learn

1. 1

   Active listening means really paying attention to what someone says, not just waiting for your turn to talk. 🎧

2. 2

   Which of these is active listening?

3. 3

   Practice active listening — drag the best question to ask after this sentence: 'I just got a new puppy and it's so much work!'

4. 4

   Let's see how active listening works in a customer service call. 📞

5. 5

   You're on a customer service call. The customer says: 'I've been waiting on hold for 20 minutes!' What do you say next?

6. 6

   What is the best question to ask after a customer says: 'I can't log into my account'?

7. 7

   Active listening helps you understand the customer's problem better. True or false?