Apprenticeship Customer ServiceYears 11–13Customer Service

Communication skills — verbal, written, digital

Apprenticeship: Customer Service: Communication skills — verbal, written, digital

What you'll learn

  1. 1

    Imagine you're on the phone to a customer who's angry because their parcel is late. 🗣️

  2. 2

    What should you do FIRST when a customer is angry?

  3. 3

    Let's write a polite email to a customer who hasn't received their order.

  4. 4

    Build a polite email reply by dragging the sentences into the right order.

  5. 5

    Which of these is BEST for a professional email sign-off?

  6. 6

    Choose the right words for a customer's online chat — be clear and friendly.

  7. 7

    What should you NEVER do in a digital message to a customer?

Practise Communication skills — verbal, written, digital with Whizlo

Free AI-tutored lessons, unlimited practice questions, and progress tracking for ages 15–18. Aligned to the UK National Curriculum.

Start free →Sign in