Continuous improvement and feedback loops

What you'll learn

1. 1

   Think of a video game — you play a level, you die, you learn from your mistake, and you try again. That's a feedback loop!

2. 2

   What is the main idea of a feedback loop?

3. 3

   Drag the steps of a feedback loop into the correct order:

4. 4

   Let's see how a customer service agent used a feedback loop to get better:

5. 5

   What did the agent improve after getting feedback?

6. 6

   Imagine you're a customer service agent. A customer says: 'You didn't solve my problem.' Use the feedback loop — what do you do next?

7. 7

   A feedback loop helps you get better at your job. True or false?