Cultural awareness and inclusion

What you'll learn

1. 1

   Imagine a customer from another country walks into your shop. How do you make them feel welcome?

2. 2

   Why is cultural awareness important in customer service?

3. 3

   A customer from Japan bows when they greet you. How do you respond?

4. 4

   Let's see how to handle a situation with cultural differences.

5. 5

   A customer from a culture where eye contact is seen as rude looks down when you speak. What should you do?

6. 6

   A customer speaks with an accent you find hard to understand. What's the best way to help them?

7. 7

   What is the most important thing to remember about cultural awareness in customer service?