GDPR and data handling for customer service

What you'll learn

1. 1

   Imagine you're working in a call centre. A customer gives you their name, address and phone number. That's their personal data — like a digital fingerprint. 🖐️

2. 2

   What does GDPR stand for? (Hint: it's all about protecting data) 🧐

3. 3

   A customer calls in. Drag each piece of data into the correct box: 'Can keep' or 'Must delete after 6 months'. 🗂️

4. 4

   A customer asks: 'Can you tell me my account details over the phone?' Let's think it through together. 🧠

5. 5

   A customer calls and says 'I'm John. Can you tell me my balance?' What should you do FIRST? 🛑

6. 6

   If you ever see a colleague sharing customer data with someone who shouldn't have it — like a friend or family member — that's a data breach. You must report it straight away. 🚨

7. 7

   You see a colleague emailing a customer's address to their own personal email. What should you do? 📧