Self-presentation and brand representation

What you'll learn

1. 1

   Imagine you're at a job interview. The way you dress, speak, and act is like a 'brand' — it tells the other person who you are.

2. 2

   What is your 'brand' in an interview?

3. 3

   Here are two versions of a customer service worker. Which one looks more professional? 👔 vs 👕

4. 4

   Let's build a strong brand for a customer service role. Say your name is Alex.

5. 5

   Drag the words to build a good introduction: 'Hello, my name is ____. How can I ____ you?'

6. 6

   Which of these is NOT part of your brand in customer service?

7. 7

   You're at a customer service interview. What's the best way to greet someone?