Customer service in IT support

What you'll learn

1. 1

   Imagine you're helping a customer who can't log into their work email. You need to stay calm and friendly.

2. 2

   What's the most important thing to do first when a customer is frustrated?

3. 3

   Drag the steps into the right order for helping a customer.

4. 4

   A customer says: 'My printer won't print!' Let's help them step by step.

5. 5

   Now you try! A customer says their internet is slow. Choose the best first reply.

6. 6

   Which response is best for a customer who is upset?

7. 7

   After you fix the problem, what should you ALWAYS do?