Apprenticeship Digital SupportYears 11–13Digital Support Technician

Email and collaboration platform support

Apprenticeship: Digital Support: Email and collaboration platform support

What you'll learn

  1. 1

    Imagine you're helping a colleague who can't send emails. Let's check the basics! 📧

  2. 2

    What's the first thing you check when someone can't send an email?

  3. 3

    Drag the email to the correct folder to organise your inbox. 📂

  4. 4

    Let's fix a common problem: a user can't attach a file. 🛠️

  5. 5

    What's a common reason an attachment won't send?

  6. 6

    Help a user set up a shared calendar for their team. 📅

  7. 7

    When sharing a calendar, what permission should you give team members so they can see but not change events?

Practise Email and collaboration platform support with Whizlo

Free AI-tutored lessons, unlimited practice questions, and progress tracking for ages 15–18. Aligned to the UK National Curriculum.