Help desk ticketing systems

What you'll learn

1. 1

   Imagine you work at a help desk helping people fix their computers. When someone needs help, they send a 'ticket' — like a digital note that says what's wrong!

2. 2

   What does a help desk ticket do? 🤔

3. 3

   Let's create a ticket! Drag the steps into the right order.

4. 4

   Here's how a real ticket works:

5. 5

   What happens AFTER a ticket is fixed? ✅

6. 6

   Now you're the help desk! Sort these tickets by priority (most urgent first).

7. 7

   Which ticket should a help desk fix FIRST? 🚨