Communication in clinical settings

What you'll learn

1. 1

   Imagine you're a healthcare assistant talking to a patient who is worried. Your job is to listen carefully and use kind, clear words.

2. 2

   Why is good communication important in healthcare?

3. 3

   You're a healthcare assistant. A patient says 'I'm worried about my operation.' Choose the best reply from the options below.

4. 4

   Let's see how to use open questions to get a patient talking.

5. 5

   Your patient is quiet and looks sad. Which open question would you ask?

6. 6

   When a patient tells you something personal, what should you do?

7. 7

   Which is an example of clear, kind communication to a patient?