Setting objectives and KPIs

What you'll learn

1. 1

   Imagine you're leading a project: you need a target to aim for — like a finish line in a race. 🏁

2. 2

   What's the finish line in a project called?

3. 3

   Set your objective: 'Increase customer satisfaction by 10%'. Now choose a KPI to measure it.

4. 4

   Let's set an objective and KPIs together for a team. 📝

5. 5

   Your objective: 'Increase sales by 15%'. Pick a KPI that measures this.

6. 6

   Which is a good KPI for 'Improve team productivity'?