Customer service and communication

What you'll learn

1. 1

   Imagine you work in a café. A customer says their drink is cold and they're unhappy. How do you reply?

2. 2

   What's the FIRST thing you should do when a customer complains?

3. 3

   Drag the words into the right order to build a polite reply to the unhappy customer:

4. 4

   Let's see a good customer service conversation:

5. 5

   Which reply shows the BEST customer service?

6. 6

   A customer says: 'I've been waiting 20 minutes for my pizza!'

7. 7

   What's the MOST important thing in good customer service?