Communication in care settings

What you'll learn

1. 1

   Imagine you're a care worker helping Mrs Jones, who has hearing loss. You need to talk to her clearly.

2. 2

   Why is communication extra important in care settings?

3. 3

   Drag the words to build a sentence you could say to Mrs Jones.

4. 4

   Let’s look at how to adapt communication for someone who is anxious.

5. 5

   What should you do if a service user doesn’t understand you?

6. 6

   Match the communication method to the right situation. Tap the pairs.

7. 7

   Which of these is a barrier to communication in a care setting?