Customer service in travel

What you'll learn

1. 1

   Imagine you're at a check-in desk at the airport. A passenger's flight is delayed — they're upset. What do you say?

2. 2

   What's the first thing you should do when a customer is upset?

3. 3

   A customer says, 'My suitcase is lost!' How do you respond? Let's do one together.

4. 4

   Drag the sentences to put them in the right order for good customer service.

5. 5

   A customer is angry about a delayed flight. Which response is BEST?

6. 6

   A passenger asks, 'Where is gate 12?' You point left. They say, 'I don't see it!' What do you do next?

7. 7

   What does good customer service ALWAYS include?