Customer service principles

What you'll learn

1. 1

   Customer service is about helping people who buy from you feel valued and happy. Think of your favourite café — the barista who smiles and remembers your order ☕

2. 2

   Which of these is an example of GREAT customer service?

3. 3

   Customer service has three key parts: attitude, knowledge, and speed. Like a three-legged stool — if one is weak, the whole thing falls over 🪑

4. 4

   A customer comes in looking for a laptop for university. Let's see how a great employee handles it:

5. 5

   A customer is upset because their order arrived late. Choose the BEST response:

6. 6

   What is the FIRST thing you should do when a customer complains?

7. 7

   True or false: Good customer service means treating every customer the same way, even if they're rude.