T-Level DigitalYears 12–13Digital Business Services
Customer relationship management (CRM) systems
T-Level: Digital Business Services: Customer relationship management (CRM) systems
What you'll learn
- 1
Imagine you run a food truck 🚚. You keep a notebook with every customer's name, what they ordered, and when they visited — that's a CRM system!
- 2
What does CRM stand for?
- 3
Drag each customer detail into the right CRM field — name, email, last order date.
- 4
Let's see how a CRM helps a business — imagine your food truck uses CRM data to send a birthday discount 🎂.
- 5
Use the CRM tool to log a new customer: name = 'Raj', order = 'burger', date = today.
- 6
Why would a business use a CRM system?
- 7
Which of these is NOT something you'd store in a CRM?
Practise Customer relationship management (CRM) systems with Whizlo
Free AI-tutored lessons, unlimited practice questions, and progress tracking for ages 16–18. Aligned to the UK National Curriculum.