Alternative dispute resolution — mediation, arbitration

What you'll learn

1. 1

   Imagine you and your friend both want the last slice of pizza. Instead of fighting, you ask a neutral third person to help you agree — that's mediation.

2. 2

   In mediation, who decides the outcome?

3. 3

   Drag the two friends to the mediator table. The mediator listens to both sides without taking sides.

4. 4

   Now imagine you and your friend can't agree, so you ask a neutral person to make a final decision. That's arbitration.

5. 5

   In arbitration, who makes the final decision?

6. 6

   Let's compare mediation and arbitration side by side.

7. 7

   Which ADR method lets both sides keep control of the outcome?