Client care — SRA Code of Conduct

What you'll learn

1. 1

   Imagine you're a solicitor meeting a new client for the first time. 🤝

2. 2

   What is the MOST important thing to do when a client first walks in?

3. 3

   Drag the steps into the right order for a first client meeting. 👆

4. 4

   Let's see how a good solicitor handles a client who is upset about a bill. 📝

5. 5

   A client tells you something in confidence. What do you do?

6. 6

   Sort these actions into 'Good client care' ✅ or 'Bad client care' ❌. 🎯

7. 7

   Under the SRA Code, what must you give every new client in writing?